Through our Consultation Services we continually work within the Social Model of Disability, supporting individuals and organisations to recognise, reduce and remove barriers to access. We provide access to a pan-impairment Consultation Group of disabled people, who we support to engage with organisations at an operational, management or strategic level as required.
“DOTS offers an outstanding example of users influencing local authority strategies across different services, ranging from town planning to transport to support services.”
Nick Wilson National Skills Academy for Social Care
“DOTS has recently undertaken a comprehensive Access Audit for my department and provided it with a Disability Equality Action Plan based on a baseline customer survey, access audits, and an information audit as well as Disability Equality Training. We are currently delivering recommendations from the Action Plan”.
Roy Osborough, Bournemouth Borough Council
“Many thanks for this very comprehensive report which clearly raises a number of issues for consideration. I will ensure that the implementation group is made aware of all the findings in order that these can be discussed in more detail prior to the implementation process being agreed.”
Nikki Brown, Borough of Poole
“We have all had a chance to read through the report and are extremely pleased with it and the support we have received from you and the team”.
Debra Horlock Dorset and New Forest Tourism Partnership
Current and recent clients include:
- Dorset County Council
- Borough of Poole
- Bournemouth Borough Council
- Skills for Care
- Office for Disability Issues
- Department of Health
- NHS Dorset
- Dorset Police
- Condor Ferries
- Aster Housing Group
- Castlepoint Shopping Park
- Magna Housing Group
DOTS delivers a comprehensive Access Auditing Service, provided by our Access Surveyor who has 15 years experience working for a local authority. We provide Access Audits of any public buildings including schools, shops, residential care homes and medical practices. We have recently completed 275 Access Audits for Synergy Housing Group.
As well as meeting technical access standards, many progressive organisations want to understand how their customers experience their services. We provide customer auditing and mystery shopper surveys to enable organisations to recognise, reduce and remove barriers to access.